Visitor Information

staircase at Frankel CVC

We Welcome Our Visitors - You Are Important in the Healing Process

Michigan Medicine welcomes loved ones to visit patients. We know how important it is for patient healing to have family  and friends with paptients while in the hospital, and we know that informed family members lead to better outcomes for patients. “Family” members are welcome at your bedside 24 hours/day and visitors are welcome during regular visiting hours between 9 am to 9 pm. (Your “Family” is not defined by our hospital staff, and “family” members do not need to be legally related to you.)

Welcome Desk

The Welcome Desk is on Floor 3 just inside the main entrance of the Frankel Cardiovascular Center and is staffed 5:15 am -11:00 pm M-F and 8 am - 9 pm on weekends. The Welcome Desk phone number is 734-232-4332. You may call this number to get further information to help you find your way around or to get information about Frankel CVC patients. For information about patients at other University of Michigan hospitals, call the main hospital operator at 734-936-4000.

Friends with a Heart Gift Shop

The Friends with a Heart Gift Shop is within the Mardigian Wellness Resource Center near the cafe in the atrium level of the Frankel Cardiovascular Center. Hours are Monday - Friday, 9:00 am to 4:30 pm (closed on Saturday and Sunday). Phone: 734-232-4118 (no phone orders, please).

More Visitor Information

Click on any of the links below for more visitor information:

Family Presence and Information: Visit this page for more information about visitation hours, child visits, semi-private room considerations and expectations for visitors.

Floor Maps: Visit this page for PDF links to maps of individual floors in the Frankel Cardiovascular Center.

Cards & Flowers: Sending a patient a card, flowers or a gift can often make them feel better and make their time in the hospital seem to go by faster.  Visit this page for addresses for each of the University of Michigan Hospitals.

Gift Shops:The Friends with a Heart Gift Shop is located within the Frankel Cardiovascular Center (see information above). Visit this page for other University of Michigan Health System gift shops.

Overnight Accommodations: Visit this page for information about the UMHS Patient and Visitor Hotel Accommodations program, Bed & Breakfast accommodations, the Ronald McDonald House, the UMHS Michigan Transplant House, the Ann Arbor Mennonite Guest Home, information about RV parking and more.

Phones & Devices: Guidelines about using a cell phone within the hospital, public phones and internet access.

Smoking Policy: We are a smoke-free environment indoors and out in the interest of our patients, our visitors and our staff. More information—including a map of the outdoor smoke-free areas—is available on-line or at any information desk.