Visitor Information

Updated Visitor Policy for COVID-19

We have temporarily revised our family and guest policy due to the coronavirus pandemic. Please note that only one visitor per adult patient is allowed, and no children are allowed under age 16, except under exceptional circumstances.

We understand these are unusual circumstances and that these actions may cause hardship for our patients. However, our top priority is the safety of our patients and of our staff. We believe these efforts will reduce chances of infection spreading.

To see the complete list of updates, go to the Visitor page on UofMHealth.org.


Welcome Desk

The Welcome Desk is on Floor 3 just inside the main entrance of the Frankel Cardiovascular Center and is staffed 5:15 am -11:00 pm M-F and 8 am - 9 pm on weekends. The Welcome Desk phone number is 734-232-4332. You may call this number to get further information to help you find your way around or to get information about Frankel CVC patients. For information about patients at other University of Michigan hospitals, call the main hospital operator at 734-936-4000.

Friends with a Heart Gift Shop

The Friends with a Heart Gift Shop is within the Mardigian Wellness Resource Center near the cafe in the atrium level of the Frankel Cardiovascular Center. Hours are Monday - Friday, 9:00 am to 4:30 pm (closed on Saturday and Sunday). Phone: 734-232-4118 (no phone orders, please).

More Visitor Information

Click on any of the links below for more visitor information:

Family Presence and Information: Visit this page for more information about visitation hours, child visits, semi-private room considerations and expectations for visitors.

Floor Maps: Visit this page for PDF links to maps of individual floors in the Frankel Cardiovascular Center.

Cards & Flowers: Sending a patient a card, flowers or a gift can often make them feel better and make their time in the hospital seem to go by faster.  Visit this page for addresses for each of the University of Michigan Hospitals.

Gift Shops:The Friends with a Heart Gift Shop is located within the Frankel Cardiovascular Center (see information above). Visit this page for other University of Michigan Health System gift shops.

Overnight Accommodations: Michigan Medicine Lodging will handle your overnight accommodation needs so you can focus on the important things — providing support and care to your loved ones while they are being treated at Michigan Medicine, or coming here for your own medical care. Visit our Michigan Medicine Lodging page on UofMHealth.org for more details about our lodging options, including Med Inn, Michigan Medicine Respite House (formerly The Transplant House), and partner hotels, motels and apartments.

Phones & Devices: Guidelines about using a cell phone within the hospital, public phones and internet access.

Smoking Policy: We are a smoke-free environment indoors and out in the interest of our patients, our visitors and our staff. More information—including a map of the outdoor smoke-free areas—is available on-line or at any information desk.