Visitor Information

Updated Visitor Policy for COVID-19

Updated February 5, 2021

We have temporarily revised our family and guest policy due to the coronavirus pandemic.

To see the complete list of updates, including exceptions for significant physical or cognitive impairment, go to the Michigan Medicine Visitor Guidelines During COVID-19 page on UofMHealth.org.


Welcome Desk

The Welcome Desk is on Floor 3 just inside the main entrance of the Frankel Cardiovascular Center and is staffed 5:15 am -11:00 pm M-F and 8 am - 9 pm on weekends. The Welcome Desk phone number is 734-232-4332. You may call this number to get further information to help you find your way around or to get information about Frankel CVC patients. For information about patients at other University of Michigan hospitals, call the main hospital operator at 734-936-4000.

Friends with a Heart Gift Shop

The Friends with a Heart Gift Shop is within the Mardigian Wellness Resource Center near the cafe in the atrium level of the Frankel Cardiovascular Center and is temporarily closed due to COVID.  Visit the Friends Gift Shop page on UofMHealth.org for other Michigan Medicine Gift Shops.

More Visitor Information

Click on any of the links below for more visitor information:

Family Presence and Information: Visit this page for more information about visitation hours, child visits, semi-private room considerations and expectations for visitors.Please note that the visitor policy has changed due to COVID-19. See the information above or visit Michigan Medicine Visitor Guidelines During COVID-19 page on UofMHealth.org for a complete list of updates.

Floor Maps: Visit this page for PDF links to maps of individual floors in the Frankel Cardiovascular Center.

Cards & Flowers: Sending a patient a card, flowers or a gift can often make them feel better and make their time in the hospital seem to go by faster.  Visit this page for addresses for each of the University of Michigan Hospitals.

Gift Shops:The Friends with a Heart Gift Shop is located within the Frankel Cardiovascular Center (see information above) and is temporarily closed due to COVID.  Visit the Friends Gift Shop page on UofMHealth.org for other Michigan Medicine Gift Shops.

Overnight Accommodations: Michigan Medicine Lodging will handle your overnight accommodation needs so you can focus on the important things — providing support and care to your loved ones while they are being treated at Michigan Medicine, or coming here for your own medical care. Visit our Michigan Medicine Lodging page on UofMHealth.org for more details about our lodging options, including Med Inn, Michigan Medicine Respite House (formerly The Transplant House), and partner hotels, motels and apartments.

Phones & Devices: Guidelines about using a cell phone within the hospital, public phones and internet access.

Smoking Policy: We are a smoke-free environment indoors and out in the interest of our patients, our visitors and our staff. More information—including a map of the outdoor smoke-free areas—is available on-line or at any information desk.